> For the complete documentation index, see [llms.txt](https://imonggo.gitbook.io/imonggo-help-center/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://imonggo.gitbook.io/imonggo-help-center/the-basics/accepting-returns.md).

# Accepting Returns

Creating a return is as simple as setting the quantity to negative. For example, if a customer is returning 2 tshirts, enter the quantity as -2.

If you disable selling out of stock items as the setting below, you have to mark the invoice as a return.

<figure><img src="https://downloads.intercomcdn.com/i/o/482266228/1e797840f0aa4141d37b738f/Return+Settings.jpg" alt=""><figcaption></figcaption></figure>

### Step 1:

Go to Store > Click Tools > Return Items

<figure><img src="https://downloads.intercomcdn.com/i/o/482274146/52666f8293a290664439c2d2/Tools.jpg" alt=""><figcaption></figcaption></figure>

### Step 2:

In the Return modal, input the invoice number that related to the item to be returned and the reason. Click Save.

<figure><img src="https://downloads.intercomcdn.com/i/o/482276047/1efd00375c9d7decba4b6c0c/Return.jpg" alt=""><figcaption></figcaption></figure>

### Step 3:

You'll be redirected back to the store. Add the item to be returned and change the quantity to negative. For example, if the customer is returning 1 item, change the quantity to -1.

<figure><img src="https://downloads.intercomcdn.com/i/o/482276589/801b5e8a6f8e2f950ec915fa/Checkout.jpg" alt=""><figcaption></figcaption></figure>

### Step 4:

A return invoice will be created (you can view this in your Office > Invoices) and the quantity of the returned item should be updated in your Stockroom.

<figure><img src="https://downloads.intercomcdn.com/i/o/482277446/da5af3c522b92c564c2d4537/Return+Invoice.jpg" alt=""><figcaption></figcaption></figure>


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