# Manage your Imonggo Subscriptions

Navigate on each tab to see the steps for the following:

1. Subscribe to Premium via Credit Card
2. Subscribe to Premium via PayPal
3. Unsubscribe a Branch under a Credit Card
4. Unsubscribe a Branch under PayPal
5. Reactive a Branch under a Credit Card

{% tabs %}
{% tab title="Subscribe to Premium via Credit Card" %}
Access all of Imonggo's features by subscribing to premium.Imonggo Premium offers more features to help your store succeed!

Subscribe to Imonggo Premium for an affordable $30 a month or save $30 with $330 a year.

| Plan    | Price | Due Date      |
| ------- | ----- | ------------- |
| Monthly | $30   | Every 30 days |
| Yearly  | $330  | Every year    |

### Step 1:

In your Imonggo account, go to the Subscriptions page

### Step 2:

Click the Subscribe button

<figure><img src="https://downloads.intercomcdn.com/i/o/434007361/5ee54a721dde406e2544a5a4/1-+subscribe.jpg" alt=""><figcaption></figcaption></figure>

### Step 3:

Imonggo will display the subscription popup, make sure the correct branch is selected and choose your plan.

### Step 4:

Input your credit card information and click the "Activate Premium" button

<figure><img src="https://downloads.intercomcdn.com/i/o/434010906/bd7321b61b48b455c4a36ffb/2+-+Input+information.png" alt=""><figcaption></figcaption></figure>

### Step 5:

Imonggo will start processing the first payment with your credit card

### Step 6:

If successful, Imonggo will display a "Thank you for your payment" message on the bottom right.

<figure><img src="https://downloads.intercomcdn.com/i/o/434018251/67c47c018ee6a7ebf7e822e0/3+-+Payment+success.png" alt=""><figcaption></figcaption></figure>

*\* If payment is unsuccessful, Imonggo will display a payment failed message. If this happens to you, we suggest to try a different credit card.*

### Step 7:

1. Go to the Subscriptions page
2. Click on Paypal button to display all the branches subscribed with Paypal
3. Click the Subscribe with Paypal button

   [![](https://downloads.intercomcdn.com/i/o/434025308/45b3ced09d2c058a23021029/1-paypal.png)](https://downloads.intercomcdn.com/i/o/434025308/45b3ced09d2c058a23021029/1-paypal.png)
4. The Subscribe with Paypal window should popup, here you should select the branch and plan, then click the Activate Premium button.

   [![](https://downloads.intercomcdn.com/i/o/434028727/daeda176947f60d431224188/2-paypal.png)](https://downloads.intercomcdn.com/i/o/434028727/daeda176947f60d431224188/2-paypal.png)
5. You will be redirected to Paypal, click Agree & Subscribe

   [![](https://downloads.intercomcdn.com/i/o/434031574/92aaa9a30851b89a89db2c5b/3-paypal.png)](https://downloads.intercomcdn.com/i/o/434031574/92aaa9a30851b89a89db2c5b/3-paypal.png)
6. Paypal will process your payment and display your purchase details. Click Return to Merchant to go back to Imonggo.
7. Once back at Imonggo, you'll see that your branch is pending confirmation from Paypal. Please wait a few minutes for your subscription to be activated.

   [![](https://downloads.intercomcdn.com/i/o/434034987/e3a33ef0fb96db9948d1a9dd/4-paypal.png)](https://downloads.intercomcdn.com/i/o/434034987/e3a33ef0fb96db9948d1a9dd/4-paypal.png)

   1. Go to the Subscriptions page
   2. Click on Paypal button to display all the branches subscribed with Paypal
   3. Click the Subscribe with Paypal button

      [![](https://downloads.intercomcdn.com/i/o/434025308/45b3ced09d2c058a23021029/1-paypal.png)](https://downloads.intercomcdn.com/i/o/434025308/45b3ced09d2c058a23021029/1-paypal.png)
   4. The Subscribe with Paypal window should popup, here you should select the branch and plan, then click the Activate Premium button.

      [![](https://downloads.intercomcdn.com/i/o/434028727/daeda176947f60d431224188/2-paypal.png)](https://downloads.intercomcdn.com/i/o/434028727/daeda176947f60d431224188/2-paypal.png)
   5. You will be redirected to Paypal, click Agree & Subscribe

      [![](https://downloads.intercomcdn.com/i/o/434031574/92aaa9a30851b89a89db2c5b/3-paypal.png)](https://downloads.intercomcdn.com/i/o/434031574/92aaa9a30851b89a89db2c5b/3-paypal.png)
   6. Paypal will process your payment and display your purchase details. Click Return to Merchant to go back to Imonggo.
   7. Once back at Imonggo, you'll see that your branch is pending confirmation from Paypal. Please wait a few minutes for your subscription to be activated.

      [![](https://downloads.intercomcdn.com/i/o/434034987/e3a33ef0fb96db9948d1a9dd/4-paypal.png)](https://downloads.intercomcdn.com/i/o/434034987/e3a33ef0fb96db9948d1a9dd/4-paypal.png)

      1. Go to the Subscriptions page
      2. Click on Paypal button to display all the branches subscribed with Paypal
      3. Click the Subscribe with Paypal button

         [![](https://downloads.intercomcdn.com/i/o/434025308/45b3ced09d2c058a23021029/1-paypal.png)](https://downloads.intercomcdn.com/i/o/434025308/45b3ced09d2c058a23021029/1-paypal.png)
      4. The Subscribe with Paypal window should popup, here you should select the branch and plan, then click the Activate Premium button.

         [![](https://downloads.intercomcdn.com/i/o/434028727/daeda176947f60d431224188/2-paypal.png)](https://downloads.intercomcdn.com/i/o/434028727/daeda176947f60d431224188/2-paypal.png)
      5. You will be redirected to Paypal, click Agree & Subscribe

         [![](https://downloads.intercomcdn.com/i/o/434031574/92aaa9a30851b89a89db2c5b/3-paypal.png)](https://downloads.intercomcdn.com/i/o/434031574/92aaa9a30851b89a89db2c5b/3-paypal.png)
      6. Paypal will process your payment and display your purchase details. Click Return to Merchant to go back to Imonggo.
      7. Once back at Imonggo, you'll see that your branch is pending confirmation from Paypal. Please wait a few minutes for your subscription to be activated.

         [![](https://downloads.intercomcdn.com/i/o/434034987/e3a33ef0fb96db9948d1a9dd/4-paypal.png)](https://downloads.intercomcdn.com/i/o/434034987/e3a33ef0fb96db9948d1a9dd/4-paypal.png)

         1. Go to the Subscriptions page
         2. Click on Paypal button to display all the branches subscribed with Paypal
         3. Click the Subscribe with Paypal button

            [![](https://downloads.intercomcdn.com/i/o/434025308/45b3ced09d2c058a23021029/1-paypal.png)](https://downloads.intercomcdn.com/i/o/434025308/45b3ced09d2c058a23021029/1-paypal.png)
         4. The Subscribe with Paypal window should popup, here you should select the branch and plan, then click the Activate Premium button.

            [![](https://downloads.intercomcdn.com/i/o/434028727/daeda176947f60d431224188/2-paypal.png)](https://downloads.intercomcdn.com/i/o/434028727/daeda176947f60d431224188/2-paypal.png)
         5. You will be redirected to Paypal, click Agree & Subscribe

            [![](https://downloads.intercomcdn.com/i/o/434031574/92aaa9a30851b89a89db2c5b/3-paypal.png)](https://downloads.intercomcdn.com/i/o/434031574/92aaa9a30851b89a89db2c5b/3-paypal.png)
         6. Paypal will process your payment and display your purchase details. Click Return to Merchant to go back to Imonggo.
         7. Once back at Imonggo, you'll see that your branch is pending confirmation from Paypal. Please wait a few minutes for your subscription to be activated.

            [![](https://downloads.intercomcdn.com/i/o/434034987/e3a33ef0fb96db9948d1a9dd/4-paypal.png)](https://downloads.intercomcdn.com/i/o/434034987/e3a33ef0fb96db9948d1a9dd/4-paypal.png)

            1. Go to the Subscriptions page
            2. Click on Paypal button to display all the branches subscribed with Paypal
            3. Click the Subscribe with Paypal button

               [![](https://downloads.intercomcdn.com/i/o/434025308/45b3ced09d2c058a23021029/1-paypal.png)](https://downloads.intercomcdn.com/i/o/434025308/45b3ced09d2c058a23021029/1-paypal.png)
            4. The Subscribe with Paypal window should popup, here you should select the branch and plan, then click the Activate Premium button.

               [![](https://downloads.intercomcdn.com/i/o/434028727/daeda176947f60d431224188/2-paypal.png)](https://downloads.intercomcdn.com/i/o/434028727/daeda176947f60d431224188/2-paypal.png)
            5. You will be redirected to Paypal, click Agree & Subscribe

               [![](https://downloads.intercomcdn.com/i/o/434031574/92aaa9a30851b89a89db2c5b/3-paypal.png)](https://downloads.intercomcdn.com/i/o/434031574/92aaa9a30851b89a89db2c5b/3-paypal.png)
            6. Paypal will process your payment and display your purchase details. Click Return to Merchant to go back to Imonggo.
            7. Once back at Imonggo, you'll see that your branch is pending confirmation from Paypal. Please wait a few minutes for your subscription to be activated.

               [![](https://downloads.intercomcdn.com/i/o/434034987/e3a33ef0fb96db9948d1a9dd/4-paypal.png)](https://downloads.intercomcdn.com/i/o/434034987/e3a33ef0fb96db9948d1a9dd/4-paypal.png)

               1. Go to the Subscriptions page
               2. Click on Paypal button to display all the branches subscribed with Paypal
               3. Click the Subscribe with Paypal button

                  [![](https://downloads.intercomcdn.com/i/o/434025308/45b3ced09d2c058a23021029/1-paypal.png)](https://downloads.intercomcdn.com/i/o/434025308/45b3ced09d2c058a23021029/1-paypal.png)
               4. The Subscribe with Paypal window should popup, here you should select the branch and plan, then click the Activate Premium button.

                  [![](https://downloads.intercomcdn.com/i/o/434028727/daeda176947f60d431224188/2-paypal.png)](https://downloads.intercomcdn.com/i/o/434028727/daeda176947f60d431224188/2-paypal.png)
               5. You will be redirected to Paypal, click Agree & Subscribe

                  [![](https://downloads.intercomcdn.com/i/o/434031574/92aaa9a30851b89a89db2c5b/3-paypal.png)](https://downloads.intercomcdn.com/i/o/434031574/92aaa9a30851b89a89db2c5b/3-paypal.png)
               6. Paypal will process your payment and display your purchase details. Click Return to Merchant to go back to Imonggo.
               7. Once back at Imonggo, you'll see that your branch is pending confirmation from Paypal. Please wait a few minutes for your subscription to be activated.

                  [![](https://downloads.intercomcdn.com/i/o/434034987/e3a33ef0fb96db9948d1a9dd/4-paypal.png)](https://downloads.intercomcdn.com/i/o/434034987/e3a33ef0fb96db9948d1a9dd/4-paypal.png)

The branch you selected is now subscribed to Imonggo Premium!

*\*If the change isn't reflected under your Subscriptions, try refreshing the page.*
{% endtab %}

{% tab title="Subscribe to Premium via Paypal" %}

### Step 1:

Go to the Subscriptions page.

### Step 2:

Click on Paypal button to display all the branches subscribed with Paypal.

### Step 3:

Click the Subscribe with Paypal button.

<figure><img src="https://downloads.intercomcdn.com/i/o/434025308/45b3ced09d2c058a23021029/1-paypal.png" alt=""><figcaption></figcaption></figure>

### Step 4:

The Subscribe with Paypal window should popup, here you should select the branch and plan, then click the Activate Premium button.

<figure><img src="https://downloads.intercomcdn.com/i/o/434028727/daeda176947f60d431224188/2-paypal.png" alt=""><figcaption></figcaption></figure>

### Step 5:

1. You will be redirected to Paypal, click Agree & Subscribe

   <figure><img src="https://downloads.intercomcdn.com/i/o/434031574/92aaa9a30851b89a89db2c5b/3-paypal.png" alt=""><figcaption></figcaption></figure>

### Step 6:

Paypal will process your payment and display your purchase details. Click Return to Merchant to go back to Imonggo.

### Step 7:

Once back at Imonggo, you'll see that your branch is pending confirmation from Paypal. Please wait a few minutes for your subscription to be activated.

<figure><img src="https://downloads.intercomcdn.com/i/o/434034987/e3a33ef0fb96db9948d1a9dd/4-paypal.png" alt=""><figcaption></figcaption></figure>
{% endtab %}

{% tab title="Unsubscribe a Branch under a Credit Card" %}
**Preserving your data**

Unsubscription or deletion of your account may lead to losing access to your data. If you want your data intact, you may choose to maintain a free account. Please remember that if you go back to a free subscription, you can only gain access to one branch's data. You can choose to back-up all your data before doing any of the above steps by downloading them (download is for premium users only).

### Step 1:

Go to your Subscriptions page

### Step 2:

Choose the branch you want to unsubscribe and click the View button

<figure><img src="https://downloads.intercomcdn.com/i/o/434484553/cbe154719435f79608688389/1-unsubscribe.png" alt=""><figcaption></figcaption></figure>

### Step 3:

Imonggo will redirect you to that branch's subscription page.

### Step 4:

Click on the See More link, this will display additional information about your subscription and the Change Plan and Unsubscribe buttons.

<figure><img src="https://downloads.intercomcdn.com/i/o/434489243/3f41de91cd54fec329b6ca08/2+-+unsubscribe.png" alt=""><figcaption></figcaption></figure>

### Step 5:

Click on the Unsubscribe button

<figure><img src="https://downloads.intercomcdn.com/i/o/434490934/9724c7626d27ee8baccaf684/3+-+unsubscribe.png" alt=""><figcaption></figcaption></figure>

### Step 6:

A popup will display stating that you will lose *access* to to the data of this branch.

<figure><img src="https://downloads.intercomcdn.com/i/o/434492042/439fc8c4cc2492a29480ebb8/4+-+unsubscribe.png" alt=""><figcaption></figcaption></figure>

*\*Your data will not be deleted, all your data is kept and will be available to you again after resubscribing*

### Step 7:

Click Unsubscribe

Imonggo will display a message that your branch is unsubscribed and will be downgraded at the end of your paid period.

{% endtab %}

{% tab title="Unsubscribe a Branch under PayPal" %}
**Preserving your data**

Unsubscription or deletion of your account may lead to losing access to your data. If you want your data intact, you may choose to maintain a free account. Please remember that if you go back to a free subscription, you can only gain access to one branch's data. You can choose to back-up all your data before doing any of the above steps by downloading them (download is for premium users only).

### Step 1:

Go to your Subscriptions page

### Step 2:

Click on the Paypal button to view all the branches subscribed with Paypal

### Step 3:

Click on a branch with a green check status (a green check means the branch is active)

### Step 4:

Imonggo will redirect you to that branch's subscription page

### Step 5:

Click on the Active Switch to deactivate the branch

<figure><img src="https://downloads.intercomcdn.com/i/o/434494949/0475d8f7c5b56785b44127a3/2+-+unsubscribe+paypal.png" alt=""><figcaption></figcaption></figure>

### Step 6:

Imonggo will ask you to redirect to Paypal, click the OK button to open Paypal in a new window.

<figure><img src="https://downloads.intercomcdn.com/i/o/434495031/b6db6db501fd732faaef9c05/3+-+unsubscribe+paypal.png" alt=""><figcaption></figcaption></figure>

### Step 7:

You are now in your Paypal account, select an active branch and click the Cancel button

<figure><img src="https://downloads.intercomcdn.com/i/o/434495343/958187c6cd867443f921e918/4+-+unsubscribe+paypal.png" alt=""><figcaption></figcaption></figure>

### Step 8:

Paypal will confirm that you want to cancel your subscription, click the Cancel Automatic Payments button.

<figure><img src="https://downloads.intercomcdn.com/i/o/434495772/6ef361a75a524d6757259c97/5+-+unsubscribe+paypal.png" alt=""><figcaption></figcaption></figure>

### Step 9:

Paypal confirms that you cancelled your branch's subscription. Click the Done button.

<figure><img src="https://downloads.intercomcdn.com/i/o/434495808/2d683cd93f84a52dc201c2b4/6+-+unsubscribe+paypal.png" alt=""><figcaption></figcaption></figure>

### Step 10:

You'll see in your Paypal account that the branch is now inactive.

<figure><img src="https://downloads.intercomcdn.com/i/o/434495837/f3cb10dce6049e0feef74b57/7+-+unsubscribe+paypal.png" alt=""><figcaption></figcaption></figure>

We're sad to see you unsubscribe but if you have any feedback or questions about Imonggo, please contact us at <support@imonggo.com> or chat with us in the chat bubble in your Imonggo account.
{% endtab %}

{% tab title="Reactive a Branch under a Credit Card" %}

### Step 1:

To reactivate your inactive branch, simply go to the branch and click the Reactivate button.

<figure><img src="https://downloads.intercomcdn.com/i/o/434492453/6d9ee134223c5b6773ba1f90/1-resubscribe.png" alt=""><figcaption></figcaption></figure>

### Step 2:

Your subscription will be activated again and your credit card will be charged.
{% endtab %}
{% endtabs %}


---

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If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://imonggo.gitbook.io/imonggo-help-center/advanced-topics/manage-your-imonggo-subscriptions.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.
